FAQs
1. What is your return policy?
At Thee.Basix, all sales are final. We do not offer returns or exchanges. Please ensure you review all product details and sizing information carefully before making a purchase. If you have any questions or need assistance with sizing, our customer service team is here to help.
2. How do I know what size to order?
We recommend measuring yourself and comparing your measurements with our chart. If you're still unsure, feel free to reach out to our team for personalized sizing advice.
3. What should I do if I receive a damaged or defective item?
While we strive for the highest quality, if you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
4. Can I change or cancel my order after it's been placed?
Once an order has been placed, it is processed immediately, and we cannot guarantee changes or cancellations. However, if you need assistance, please contact us as soon as possible, and we will do our best to accommodate your request.
5. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location but generally range from 5-7 business days within the continental U.S. International orders may take longer.
6. Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times will vary depending on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
7. How can I contact customer support?
If you have any questions or need assistance, our customer support team is available to help. You can reach us via email at info@theebasix.com or through our contact form on the website. We aim to respond within 24 hours.
8. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's progress on the carrier's website.