Refund policy
At Thee Basix, we take pride in providing high-quality, luxury apparel. Due to the intimate nature of our clothing, all sales are final.
No Refunds or Exchanges
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We do not accept returns, refunds, or exchanges for any reason, including size, fit, or change of mind.
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This policy is in place to maintain the health, safety, and hygiene of all our customers.
Order Accuracy
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Please review your order carefully before checkout.
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Double-check your size, color, and style selections, as we cannot make changes once your order is confirmed.
Damaged or Defective Items
We take quality seriously. If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery at [your email].
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Include your order number and clear photos showing the issue.
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Once reviewed, we may offer a replacement or store credit at our discretion.
Final Sale Items
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All products listed on Thee.Basix are final sale and cannot be returned, refunded, or exchanged.
Questions?
If you have any questions regarding this policy, please reach out to theebasix@gmail.com before placing your order. Our customer service team will be happy to assist you.